FAQ
Frequently Asked Questions 🐾
Everything you need to know about our products & delivery.
🚚 How long does shipping take within the UK?
Orders are processed within 1–2 business days. Standard UK delivery typically takes 3 to 5 business days. Tracking details will be emailed to you immediately upon dispatch.
📦 How can I track my order?
Once dispatched, you will receive an email with a direct tracking link to follow your parcel every step of the way.
🛡️ What is your return & refund policy?
We offer a 30-Day Money Back Guarantee. If you or your pup aren't completely satisfied, email us at support@thepuppysteps.co.uk for quick returns.
🐾 Are your accessories safe and non-toxic?
Yes, 100%! All products are made with high-quality, pet-safe, non-toxic materials engineered for maximum safety and durability.
💳 What payment methods do you accept?
We accept Visa, MasterCard, Maestro, American Express, Apple Pay, Google Pay, and PayPal. All checkouts are fully encrypted and secure.